Privacy Policy

At Nitro96 Casino, we respect the trust players place in us and treat privacy as a core part of running a secure, responsible platform. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and what rights you have. Please read it carefully so you can make informed choices about your use of Nitro96 Casino.

Data Processing

Nitro96 Casino processes personal data to provide access to games and related services, manage player accounts, process deposits and withdrawals, prevent fraud, and meet legal and regulatory obligations.

Nitro96 Casino may be operated and administered by licensed entities and may use third-party service providers for essential functions such as payment processing, identity verification (KYC), fraud prevention, customer support tools, and hosting infrastructure. The operator and licensing details shown on Nitro96 Casino’s website (including in Terms and Conditions or legal notices) define the data controller responsible for your personal information.

By using Nitro96 Casino, you confirm that you understand and accept this Privacy Policy. We may update this policy from time to time. If you continue to use the website after updates are published, it means you accept the revised version.

Collection of Information

Nitro96 Casino collects personal data through registration, gameplay, transactions, and communication with support. This may include:

Registration and communication data: name, date of birth, address, email, phone number, and other details you provide when creating an account or contacting us.
Verification and compliance data: identity documents, proof of address, payment verification information, and other materials required for KYC/AML checks.
Interaction records: communication logs from email, live chat, or other support channels.
Transaction and usage data: deposits, withdrawals, betting activity, bonus activity, and general account usage.
Technical data: IP address, device identifiers, browser and operating system details, cookies, log files, and similar data used for security and diagnostics.
Security and responsible gambling data: information related to account protection, limits, self-exclusion, risk indicators, and prevention of harmful or unlawful activity.

Usage of Information

The personal data Nitro96 Casino collects may be used for the following purposes:

Creating and managing your account.
Processing deposits, withdrawals, and gameplay-related transactions.
Providing customer support and responding to requests.
Completing identity checks and meeting compliance requirements, including AML obligations.
Detecting, investigating, and preventing fraud, abuse, chargebacks, and illegal activity.
Securing the platform, monitoring suspicious behaviour, and protecting accounts.
Maintaining records for auditing, dispute resolution, and legal compliance.
Improving website performance, features, and service quality through analysis and testing.
Sending promotional communications only where you have provided consent or where permitted by applicable rules.

Marketing Communications

If you choose to receive marketing, Nitro96 Casino may send you promotions, bonus updates, and relevant product news. You can opt out at any time through your account settings or by contacting customer support. Even if you opt out of marketing, we may still contact you with essential service messages such as security notifications, policy updates, or account-related alerts.

Disclosure of Information

Nitro96 Casino does not sell or rent personal data. We may share personal information only when required to operate services or meet legal obligations, including:

Within our business group: to support account administration, security monitoring, and service delivery.
With trusted partners: to complete compliance checks, manage risk, and support operational processes.
With third-party providers: such as payment processors, verification partners, hosting services, analytics providers, and customer support systems.
With regulators or authorities: when required by law, licensing obligations, or to protect our platform and users.

All sharing is done under confidentiality and appropriate safeguards.

Data Security and Retention

Nitro96 Casino uses technical and organisational security measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include encryption where appropriate, access controls, monitoring, and secure storage.

We retain personal data only for as long as needed to provide services and meet legal and regulatory requirements. Certain information may be retained after account closure to satisfy recordkeeping rules, anti-money laundering obligations, and dispute-handling requirements.

Cookies and Tracking

Nitro96 Casino uses cookies and similar technologies to support website functionality, improve performance, analyse usage, and, where permitted, support marketing campaigns.

Cookies may include:

Essential cookies: required for login, security, and core features.
Analytics cookies: used to measure site usage and improve performance.
Marketing cookies: used to deliver and measure promotions where consent is provided.

You can control cookies through browser settings and any on-site cookie controls that may be available. Restricting cookies can affect how the website functions.

Your Rights and Contact Information

Depending on applicable data protection laws, you may have rights to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of data where legally permitted.
Object to or restrict certain processing.
Withdraw marketing consent at any time.
Request data portability where applicable.

To submit a request or ask questions about this policy, contact Nitro96 Casino support or the data protection contact listed on the website. Where GDPR or similar rules apply, you may also lodge a complaint with the appropriate supervisory authority.

Nitro96 Casino remains committed to keeping your personal data protected while providing a secure and compliant gaming environment. If you need help with anything related to privacy, reach out to support and we’ll assist you.